Terms and Conditions

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Destinations

Great Days Out

Price Range

Terms and Conditions

ALL BOOKINGS ARE ACCEPTED ON THE FOLLOWING CONDITIONS
1. BOOKING THE HOLIDAY

(A) On receipt of your enquiry, we will reserve a holiday for 7 days. If you wish to confirm the booking you must send a deposit of £40 per person plus Insurance if required within this period.

(B) A confirmation of your booking will be forwarded to you within 7 days of us receiving your deposit,

(D) Holiday price includes coach travel, accommodation, excursions and meals as specified in the holiday description. Some hotels make a small charge for tea & coffee taken after meals. Morning coffee, afternoon teas, personal items and liquid refreshment are not included in the price of the holiday.

2. INSURANCE - WE STRONGLY RECOMMEND THAT YOU TAKE OUT OUR TRAVEL INSURANCE.

3. ROOM ALLOCATION & SPECIAL REQUEST

Every effort will be made to provide precisely the accommodation booked and convey special request to the hotelier. However, Maxfield’s (here after known as thecompany) accepts no liability for any failure to provide a special request for which no payment is made and no correspondence will be entered into concerning the hoteliers failure to meet such requests. Where a payment is made for additional facilities, the company’s liability shall be limited to the brochure price of that supplement, unless it is stated on the booking form that the booking is contingent on the provision of such facilities. Bookings for rooms with bath or shower shall be deemed to be fulfilled by the provision of either facility and request for one or the other will be treated as requests only. When booking a double room, request for a double or twin bed must be made clearly, otherwise it will be assumed that either is acceptable.

4. CANCELLATION BY THE COMPANY

The company reserve the right to cancel departures if the number of clients wishing to travel is less than 25 persons. The company shall not normally cancel a holiday if for any reason it is found necessary to do so the company will provide an equivalent tour. If this alternative is not suitable, the company will refund all monies paid, where upon all liability on the part of the company shall cease. Cancellation by the client. If a client wishes to cancel a holiday we must be informed in writing immediately. Your notice of cancellation will only be effective when it is received in writing by ourselves.

5. LATE ARRIVALS BY PASSENGERS AND PASSENGERS IN DIFFICULTIES.

Should a passenger arrive late at any halt en route in accordance with the itinerary notified to clients, either verbally or in writing, the company will not accept responsibility to delay departure and a passenger who misses a vehicle shall have no claim against the company. However, in accordance with the industry Code of practice the company will make every effort to assist passengers who get in to difficulties through circumstances beyond their control providing the passengers request such assistance from the company by telephoning its number.

6. HOTEL AMENITIES

Please remember that some facilities (e.g. lifts) are not always available due to sudden breakdowns or the need to service them. Other facilities (e.g. outdoor pools etc) are only available when weather permits. THE NATURE & FREQUENCY OF ENTERTAINMENT IS ALSO AT THE DISCRETION OF THE HOTEL.

7. SEATING PLAN

Everything is done to conform to the seating plan, but the company reserve the right to modify these as necessary and the company cannot accept bookings contingent upon provision of specific seats. In the event that the vehicle has seat numbers different from the brochure seating plan - the row number and position (offside/nearside) and not the seat numbers shall be the determining factor in deciding where passengers shall sit. The signing of the booking form shall imply the acceptance of these terms for all the persons on that booking firm.

8. TRANSFERS

The company will accept transfers of the bookings to other tours or other dates more than 42 days prior to departure without the loss of deposit providing the client pays a administration cost of £20. The company shall permit assignment to another client subject to the following charges:

1. More than 42 days prior to departure -£20 per booking form.

2. Less than 42 days but more than 14 days £40 per booking form.

3. It is not possible to transfer the booking to another tour 14 days or less without incurring the cancellation charges listed on our insurance cancellation scale.

9. FIXED PRICE

All prices are guaranteed against any fluctuation as a result of cost changes. This guarantee does not extend to the introduction of new taxes or changes or applicability of V.A.T and fuel increases.

10. COMPLAINTS & DISPUTES

It is a condition of the contract between us that you raise any complaints with the relevant person as and when they arise. The relevant person is the hotel manager for a complaint regarding the hotel services and the tour driver for complaints about travel arrangements (the tour driver will also attempt to assist in the event of any failure by the hotel manager to resolve a complaint about the hotel) we cannot deal with complaints which have not been raised in this way. In the event that it is found impossible to rectify a problem arising during the holiday, we can normally agree an amicable settlement between us after you have returned from your holiday, providing you write to us within 28 days of the completion of the holiday.

11. HOLIDAY CANCELLATION

Cancellation Charges will be payable to Maxfield Executive Travel based on the scale of charges
listed below:

Prior to 42 days before departure £40 per person
37 to 42 days before departure date 25%
29 to 36 days before departure date 50%
22 to 28 days before departure date 75%
Less than 22 days before departure date 100%

Terms and Conditions - Maxfields Day Trips

From South Yorkshire

Maxfields Travel

Concessions
Concessionary fares are available to senior citizens and children aged 2 to 13 years. Children under 2 years travel free but will be expected to travel on their parents lap. Children should be accompanied by a responsible adult.

Seats
Seat numbers will be allocated by the office at the time of booking and the driver will direct you to your allocated seat on the day of travel.

Feeder Vehicles
Occasionally feeder vehicles may be used to transport you to the main excursion vehicle. Please note feeder vehicles may be minibus, coach or taxi.

No Smoking / Alcohol
Maxfield Coaches operates a No Smoking policy on all coaches.

Cancellation
All cancellations must be notified to Maxfields Coaches office at least 7 days before departure. All such cancellations will be subject to a 50% cancellation fee. Any pre-paid entrance ticket or meals that may be included in your excursion can not be refunded. No refund will be made with any notification after this time. 100% loss less than 7 days.

Seatbelts
It is now a legal requirement to wear seatbelts on the coach. This is your responsibility.

Departure Point and Time
Passengers are responsible for ensuring they are at the correct departure point at the correct time and we cannot be liable for any loss or expense suffered by customers because of their late arrival at any departure point.

For more information or to book call: 0114 287 2622